Policies and Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call.
To allow ample time for all patients and scheduled surgical procedures. The most severe emergency cases shall always receive top priority, which is why occasional delay is inevitable. Please realize that we make a sincere attempt to see each client in a timely manner.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, and cash. We also offer CareCredit and ScratchPay should you need 3rd party financing.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
- What are your hours? Our hospital is open Monday through Thursday from 6:00pm to 8:00am nightly. We are then open Friday at 6pm all the way through the weekend until Monday morning (8am). We are also opened all major holidays.
- Do I need to have an appointment? No
- Can I make payments? Payment is required at the time of service. See above payment options
- How long do the sutures stay in after my pet's surgery? Procedures involving sutures require them to be removed in 10 days following the surgery.
- Do you board pets? Sorry we do not offer routine "boarding" but we have plenty of room for our hospitalized ill patients. Our dog kennels are all indoor. The dogs are walked outside in a fenced-in area several times during hospitalization. Blankets are provided for our hospitalized patients.